Blue light on xfinity modem - I have tried pressing and holding it for several seconds thinking it may need 3-5 seconds to activate, but no luck. I was finally able to get my printer connected by logging into the router (10.0.0.1) and adding the device with the WPS option there. It appears the light on top of the XB6 should turn blue when it sending a signal.

 
The received light shows that the Arris modem is properly downloading bits of information (data packets) from the internet and is receiving the signal well. The colors change if you have more than one bandwidth such as the high-speed 5GHz and 2.4GHz. A green light status shows a connection to only 2.4GHz while a blue light shows a connection to .... Plaza community chapel

Sep 9, 2022 · This fix is capable of solving a wide range of common internet issues, and it’s super easy. How to restart a modem, router, or gateway: Step 1: Unplug the power cable from the back of the modem, router, or gateway. Step 2: Wait 60 seconds. Step 3: Plug the power cable back into the back of the modem, router, or gateway. 1. Loosened, broken, and damaged cables. Cables, despite infrequent handling, can cause a green blinking light. Check for proper connection and inspect for any damage, such as scraping or smudging on the cover. If damage is found, replace the cable with one that fits securely, ensuring a ‘click’ sound when attached.The light is blinking on my camera. The light on the front of your camera and its power adapter can help you understand the camera’s status: Solid Blue: The camera is on and operating normally. Solid White: The camera is powering up. Blinking Blue or White: The camera is in pairing mode and needs to be paired (or re-paired) to your account.To access Device Settings: Press the Xfinity button on the remote. Highlight Settings (gear icon) and press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow on the remote to highlight Device Settings and press OK.Mar 18, 2023 ... ... Xfinity XB8 XFi Modem. This modem is a must-have if you're using Comcast services, and I'll walk you through the simple steps needed to get ...1. Wait for the updates to finish. As we've explained, the flashing orange light on your Xfinity modem often means that a firmware update is being installed. It is necessary for the software to stay up-to-date, as an outdated system will not function properly.Aside from the Xfinity router blinking green, there are other color combinations that could be pointing to internet connection problems, and one of them is a blinking blue light. While a steady blue light usually signifies the attempt of the router to connect to another wireless device, a flashing blue light can have a completely different role ...On your Home screen: Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices. Or, if your touchscreen has apps, tap Settings. Enter your Master Keypad Code. On the Categories screen, tap Home Devices. On the Home Devices screen, tap Cameras. On the Cameras screen, tap Add a Camera.To sign in to Comcast email, visit the xfinity.comcast.net site and click the blue “Sign In” button on the left. Enter your sign in information, click the “Sign In” button again, a...2.2K Messages. 4 years ago. @brianneyhart wrote: Blue light on cable box. Does your TV have a red power indication or have you verified there is power to your TV? Have you tried reprogramming your Xfinity remote to control your TV? Have you tried using your TV's own remote to turn it on?Unplug the modem and the router. Doing a soft reset on both devices is recommended even though the issue could be with only the router. Then plug the modem back after a few minutes. Wait for the lights on the modem to come on. Plug in the router once the connection is active. The router should now light up.Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their self-install device activation line.Step 1: You may also do a soft reset by unwinding a paperclip and placing it into the modem’s small hole on the rear. Step 2: There will be a pressure click as it pushes the button, and you will be able to feel it. Step 3: Keep the button pressed for thirty seconds. Step 4: Unplug the modem while holding down the button, wait a few seconds, and …3 years ago. @Mark128 wrote: This past week I have been dealing with an unrelated issue where the upstream light changes to amber then I lose internet connection. Basically upstream channels are not locking, I had uncorrectables and the power input was too high coming in from Xfinity signal. Please post the *Downstream Power Level*, the ...Internet. Your Home Network. green blinking light on xfi... U. user_pos9iv. 1 Message. Thursday, February 8th, 2024 5:15 AM. green blinking light on xfinity box. hello i have green blinking light on my xfinity box and it was just serviced yesterday.If your Xfinity router or modem has a blue light that flashes, it is probably in WPS pairing mode. Wi-Fi Protected Setup, or WPS for short, is a function provided by …Reset the Router: Often, a simple reset is all it takes to resolve connection issues. To do this, press and hold the reset button located at the bottom or back of your router for about 20 seconds. Wait for the router to restart and check if the blue light stops flashing. Check Your Cable Connections: Make sure that all the cables connecting ...If you are getting a persistent blinking white light, it usually means the pod is too far away from your gateway, but if this happens in the same room, then there could be a different connection issue happening. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service ...Aside from the Xfinity router blinking green, there are other color combinations that could be pointing to internet connection problems, and one of them is a blinking blue light. While a steady blue light usually signifies the attempt of the router to connect to another wireless device, a flashing blue light can have a completely different role ...Learn what the Xfinity modem blinking blue light means and how to fix if the device is stuck in this state and fails to establish connection.It kept happening with my Xfinity modem, where the US DS light would start blinking and the Online light would turn off. Sometimes the modem would "fix" itself and reestablish the connection on its own, sometimes the modem would reboot itself, and other times I would unscrew and then rescrew the coax cable to provide a temporary connection fix ...2.2K Messages. 4 years ago. @brianneyhart wrote: Blue light on cable box. Does your TV have a red power indication or have you verified there is power to your TV? Have you tried reprogramming your Xfinity remote to control your TV? Have you tried using your TV's own remote to turn it on?Sep 15, 2021 · Disconnect the Ethernet cable between the router and the modem. Wait patiently for a while, maybe grab a glass of water. Reconnect the modem’s power adapter to the wall. Plug the router’s power cord and switch both ON. If you still see a flashing blue light, it is time we moved towards a factory reset. Just leave your router unplugged for 30 seconds. After 30 seconds, plug it back in and turn on your router. If any minor issue caused the red light, it would be fixed. 2. Check the Cables for any Damage or Bents. Inspect your modem cables closely. Look at every single cable on the modem and push the connectors inside.Make sure the touchscreen is plugged in to a working power outlet that's not controlled by a light switch. If it is plugged in, unplug the touchscreen from the power outlet, wait a few seconds and then plug it back in. If it is not plugged in, the touchscreen is running on battery backup and the screen automatically turns off to conserve ...The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris they stated that the SB8200 requires a minimum upstream signal level of 45 dbmv. The current levels provided by Comcast are 38 - 42 across the 4-upstream channels. Regarding resolution of the issue I'm having, Arris points to this ...I have the Xfinity modem and my service will randomly drop out and come back on with no rhyme or reason. Today, it has been out for 4+ hours. The only difference I can see from when it was on is that the “online” light on the modem is off. I can’t get through to a human on any customer service platform because of COVID.I upgraded my internet speed to 1200MB and my modem to a Motorola MB8611. My average actual speeds have decreased 100-200 MB/s. The downstream light on the modem is blinking blue which the manual indicates means it's negotiating bonded channels though the interface shows 32 bonded channels. I checked with Motorola and they suggested swapping it ...The solid green light on the Comcast cable box is the signal we always want, and it simply indicates that the device is now ready to be used. In other words, it is time to turn on the cable. When the cable stops working or when there is a problem with the cable box, it can feel like life is put on hold.Could be several things. Bad modem. Signal issue. Line damaged outside. Tech should be able to figure it out. And don't direct message that person labeled network support. Anyone associated with Comcast should have a tag beside their name letting you know they are an official employeeThe blue light on an Xfinity modem is designed to indicate the current status of your internet connection. A steady blue light usually indicates that your connection is stable and healthy. But if the blue light is blinking rapidly, or intermittently, then something may be wrong.If the issue persists after these steps, consider resetting the modem/router to its factory settings (note: this will erase any custom settings). Wi-fi Light is Off. Access the router's web interface through a browser by entering the router's IP address (commonly 192.168.1.1 or 192.168..1).Existing Xfinity Voice customers: If you already have Xfinity Voice service and would like to order an Xfinity Voice Battery Backup case, please call us at 1-888-972-1261. The case will be shipped to your home within five to seven business days. A shipping and handling fee will apply. Note: The Xfinity Voice Battery Backup case requires six 6 ...Due to security requirements, the DOCSIS certificates on internet devices have limited lifespans. When the DOCSIS certificates within a device expire, the device may or may not work on our network, resulting in loss of internet and/or voice service. We've identified a number of cable modems and gateways used for Xfinity Internet, both Comcast ...Aug 9, 2023 · To resolve any connectivity issues with your internet, start by rebooting your router. Once the software update is complete, restart the router. Disconnect and reconnect to the existing connection. You’ll know it’s working when the yellow light turns green, indicating a connection. Mar 22, 2024 · A power cycle will give your modem a cold restart, eliminating any bugs or glitches. All you have to do is unplug your modem, remove all the cables, wait for 10 minutes, put the cables in, and power it on. Again, let it sit idle for around 5 to 10 minutes, and the red light should disappear. Step. ARRIS is known around the world for innovation in communications. The company develops technologies, products and services that make mobile experiences possible. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth accessories .Jul 7, 2021 ... ... lights are white and blue instead of green and blue I would appreciate it!! The only thing I can think of is that maybe my modem lights just ...If you’re anything like us, you’re probably still spending tons of time in front of screens due to ongoing social distancing restrictions, and your new habits may stick, even after...The downstream light on my Arris 8200 modem changes from blue (DOCSIS 3.1) to Green (DOCSIS 3.0) several times per hour. I'd been having disconnections from the internet every few days recently and Xfinity sent a tech out today. They checked everything inside and outside of the house. They did quite a bit of improvement with cable terminations ...Have you ever wondered what the Xfinity modem lights mean? We’re here to help! Knowing what these lights mean, will help you quickly diagnose issues and work out the appropriate solution. Xfinity modem lights can …Quick Answer. If your Xfinity modem or router is flashing a blue light, it tells you that the WPS mode is active and is scanning for a wireless connection. To stop the blinking, you can try performing a power cycle, improving ventilation, removing physical obstructions. Also, check for local outages with Xfinity’s map.The Xfinity xFi whole-home mesh network system is a great way to ensure you have WiFi available to every device in every corner of your home. This guide will help you understand the small status light on the Pod itself. Before You Begin: You will be able to get a lot more information from the Xfinity xFi app, as it shows the full status of each ...11 Messages. If the Storm-Ready light is Blinking White, and the modem light is Solid White, then the standby message is a false report and will eventually clear. If the Storm-Ready light is Solid White, and the modem light is Solid White, remove the backup battery from the Storm Ready device, wait 5 seconds, and reconnect it to the device.Power off both the modem and the router, then turn the modem on and wait till you see all the lights active on it. Then power on the router and see if the light turns blue and stays blue. If this fails you may have to call support and see if they can re add it to your account, if that fails you will need a new one.10/100/1000/2500: One 2.5-gigabit Ethernet port for RJ-45 network cable connection:. Green: LED is ON - Indicates a data transfer rate of 2.5 gigabit per second; Green: LED is blinking - Indicates data traffic is in progress; Amber: LED is ON - Indicates a data transfer rate of less than 2.5 gigabit per second; Amber: LED is blinking - Indicates data traffic is in progressDSL light rapidly flashes green: Your modem has found a DSL network and is connecting. DSL light is red: The modem is unable to connect to a DSL network. The next light below the DSL light is that all-important internet light. Here's what it indicates. Internet light is steady green: You have active data transmission and all is well.XB6 Red Light of death... 2019-01-12 07:59 PM. So ive been loving shaw since 2012 but ever since ive upgraded to this XB6 Drcember 1st 2018 internet with shaw has been a constant headache. Have had the XB6 replaced twice. Once or twice a week I have to take a pin, reset, and go through the whole process of setting it up again.I have tried pressing and holding it for several seconds thinking it may need 3-5 seconds to activate, but no luck. I was finally able to get my printer connected by logging into the router (10.0.0.1) and adding the device with the WPS option there. It appears the light on top of the XB6 should turn blue when it sending a signal.In today’s fast-paced world, finding ways to save money is always a welcome opportunity. One such way to enjoy significant savings is through the use of a Blue Light Card. Once you...When the Xfinity Gateway and 2nd-generation WiFi Boost Pods are down because of a power outage, Storm-Ready WiFi becomes the home WiFi gateway using the LTE internet connection and Battery Backup. For assistance with setting up your Storm-Ready WiFi, please visit Activate Xfinity Storm-Ready WiFi. You can also go to Xfinity Storm-Ready …@user_mrw6p8 I followed the recommended steps by Xfinity and continued to have issues with the Blink sync module.Had to update the firmware on the module by unplugging, press reset button for 30 seconds then while continuing to hold down the reset button, plug the module back in and hold until the red light flashed (recommend having a second person to help with this as it is tricky).Resetting your Xfinity white router is a simple process and can be done in a few steps. First, locate the reset button on the back of your router. You will then need to use a paperclip or other narrow object to press and hold the reset button for at least 10 seconds. This will cause your router to reset to the factory default settings and reboot.Xfinity flashing router icons Comcast xfinity xb3 lights Xfinity x1 router wifi rapid blink Xb3 wi fi light rapid flashing Community Experts online right now. Ask for FREE.Using a small, pointed object like a paperclip or pin, press and hold the Reset button for about 10 seconds. Release the Reset button and wait for the box to restart. Allow the box a few minutes to fully reboot. Once the box has restarted, check if the red light issue has been resolved.I have had no problems for 3 months with the coaxial in the back of my tv and wireless internet. However, an orange light started blinking on the Xfinity box the other day. I put the coaxial from the tv into the box and it fixed the wifi… however now I don't have any cable channels and the box is blinking white… any ideas?Click the "direct messaging" icon or https://comca.st/3J0ir1l. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Ensure that your Xfinity device is ON. Unplug it from the outlet. Set a timer for a whole minute. Plug your Xfinity router into its power source again when the timer ends. Wait for 3 minutes so your device can turn ON entirely. If your router still blinks blue after this process, proceed to the next fix to….Step 1: You may also do a soft reset by unwinding a paperclip and placing it into the modem's small hole on the rear. Step 2: There will be a pressure click as it pushes the button, and you will be able to feel it. Step 3: Keep the button pressed for thirty seconds. Step 4: Unplug the modem while holding down the button, wait a few seconds, and connect it.4. If using a gateway with multiple icons on front, check online status. It’s common for older Xfinity routers to display a red light even though the modem has a solid “on” light for the Wi-Fi. However, if the modem “online” icon is red, it means you are not connected to the internet with either device.11 Messages. If the Storm-Ready light is Blinking White, and the modem light is Solid White, then the standby message is a false report and will eventually clear. If the Storm-Ready light is Solid White, and the modem light is Solid White, remove the backup battery from the Storm Ready device, wait 5 seconds, and reconnect it to the device.Press the WPS button on your Xfinity box and then on your device to allow them to connect. If the blue light continues to blink without establishing a connection, try disabling WPS and setting up the connection manually through the network settings on your device. 2. For a blinking green light.Your Xfinity television box is set up to be always on so it can perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV.Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and release ...A solid green power light means the modem is powered on. The power light on Arris modems signifies whether the modem is receiving electricity and able to start up. A flashing green power light indicates the modem is booting up. If the power light stays flashing for more than 5 minutes, it could mean the modem is stuck during the boot up sequence.Using the Xfinity mobile app . Logging into your Comcast account and clicking the check for service interruptions link. Visiting the Xfinity Status Center . Calling 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Method 1: Use the pin-shaped button on the device's back to doing a factory reset. Method 2: Power-cycle the device. Method 3: Get help from Xfinity support. Method 4: If the modem is faulty, claim the warranty or repair it for free. Method 5: If you're still renting an ISP modem, obtain your Xfinity-compatible one.Loose or Wrongly Connected Cables. A green blinking light might also point to incorrectly connected wiring and/or cables. Check the connected hardware and cables to make sure each cable is connected properly. To prevent this from occurring, refer to the user manual to set up the cables correctly.You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select "Restart this device". Tap "Restart Device" to confirm your decision. Your device will take about 5-10 minutes to restart.Before, downstream light used to be blue (suggesting that it was connected to DOCSIS 3.1. I'm not sure why all of a sudden it shows green light. I try re-starting the modem. When it restarts, downstream light will show blue, but will only last for about 2 to 5 minutes, then reverts back to green light.The Arris SB8200 is a docsis 3.1 modem so this is how the lights work. Your downstream light is blue because your local system is using D-3.1 for the downsream. Your upsrream is green because your local system is still using D-3.0 for the upstream. So your modem is working correctly. 1.10/100/1000/2500: One 2.5-gigabit Ethernet port for RJ-45 network cable connection:. Green: LED is ON - Indicates a data transfer rate of 2.5 gigabit per second; Green: LED is blinking - Indicates data traffic is in progressjeffr_ya08021. New Poster. •. 4 Messages. As stated in the original post, the light is white. It is currently blinking white. It is located at the top-center-front of the new white wifi device from xFinity. ( edited) 3 years ago.Gateway modem/router will not turn on. My gateway will not power on. I have already tried unplugging, waiting, and plugging the power back in at both the outlet and device multiple times. Same for the cable. The outlet is able to power other devices so the problem is not there. The wps button on top also does nothing.For that: Unplug the power from your Internet Router. Unplugging from the socket. Press and hold the “ Power ” button on your Internet Router. Plug the power back in and wait for internet services to start. Plugging the power back in. Check to see if …Turn off your Xfinity router or modem. Remove the power cable from the power outlet and the device. Wait for around 45 seconds. Plug the cables back in. Turn on the modem after two minutes. It will take a few minutes for the device to turn on. If the green light is no longer blinking, the issue has been resolved. Step.To sign in to Comcast email, visit the xfinity.comcast.net site and click the blue “Sign In” button on the left. Enter your sign in information, click the “Sign In” button again, a...Online light not coming on. I moved recently, did a self install and everything is working but the online light on the modem and I cannot connect. The option to shows up but it's saying "internet may not be available" supposedly someone came out to activate the line to my apartment but it's not getting through.Comcast can no longer say it has the "fastest internet in America" in ads to cast superiority over rival services like Verizon FiOS By clicking "TRY IT", I agree to receive newslet...Here are some Xfinity modem and router blue light fixes that you can try: #1 Press the WPS Button on Your Xfinity Modem or Router. If your Xfinity modem or router has a WPS button, you can try pressing it to see if that stops the blue light from blinking. If the blue light was blinking because your Xfinity device was in WPS mode, this should ...The flashing lights on an Xfinity modem typically indicate one of two things: either the modem is booting up or the modem is establishing a connection to the Xfinity network. When the modem is in the process of powering up, the lights will flash in an alternating pattern. This means the modem is performing a self-check, and it should take ...It should be enough time to grab a cup of coffee or tea as 5 to 10 minutes should be able right. Reconnect the ethernet cable, reconnect the power source, and then turn the device on. Wait and see if the device turns back on and the blinking blue light is off. 5. If all else fails, it's time to factory reset.Unplug the power cord from the back of the Xfinity box and wait for about 30 seconds. Then, plug it back in and allow the box to reboot. Check if the blinking blue light issue has been resolved. Perform a Factory Reset: If the restart doesn’t fix the problem, you may need to perform a factory reset.The next generation of WiFi technology is here. An Xfinity Internet modem + WiFi router in one, designed to deliver enhanced coverage and the benefits of xFi, our best WiFi experience.. Plus, our new Xfinity Gateway is ultra fast with multi-gig speed capability where gig speeds are available, has 3x the bandwidth for more reliable connections, can power hundreds of devices at once, blocks ...The upstream power is too high and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.An impairment somewhere in the path from outside to your modem is blocking almost all the downstream channels. 1. stevedrz. • 4 yr. ago. That's common. Generally when issues pop up like this, it's either outside issues.. if you're the only one and a reboot doesn't fix, could be the modem that died. 1. Joshua1017.Try restarting the modem/router if the white blinking light on your Xfinity router is still present. Wait a few seconds before unplugging the router's power cord from the back. After that, reconnect the cable and wait for the router to turn back on. Your Xfinity router may have a firmware issue if you've tried everything listed above and it ...Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their self-install device activation line.Online light not coming on. I moved recently, did a self install and everything is working but the online light on the modem and I cannot connect. The option to shows up but it's saying "internet may not be available" supposedly someone came out to activate the line to my apartment but it's not getting through.

Please stick the paperclip in it and hold it for about 45 seconds. Then you should have your Ethernet ports working. Please send me a personal message by clicking on my name ComcastJosh if that doesn't work for you and I will help you get it working. 0. 0.. Silva s15 for sale

blue light on xfinity modem

Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.Select the Security tab. Scroll down to the desired camera or video doorbell and select the camera thumbnail. On the camera screen, select the gear icon on the upper right. Toggle the Night Vision setting to the off position. Turning off Night Vision can result in dark footage in low-light conditions.Hello @user_3696f1, and thank you for reaching out for help with your new device.You have come to the right place for assistance. Can you tell me what light is blinking that has you concerned please?The blinking light on your Xfinity Wi-Fi box is likely indicative of a connection issue. Such as a faulty cable or damaged modem, poor signal strength, incorrect settings or incorrect router placement. The best way to troubleshoot the issue is to first check if all the cables are securely connected and if there is any visible damage to the ...It would not connect at all. When I called Xfinity for help the technician told me wireless TV boxes would only connect with Xfinity modems but I should be able to connect with cable TV boxes. I went back to the store and exchanged boxes from wireless to cable. I still cannot get the cable TV box to connect to my modem.The blinking blue light on your Xfinity modem indicates that it is trying to connect to another wireless device. The light will change to a solid blue when the connection has been established. If the blinking blue light persists after a few seconds, you might want to try a few troubleshooting methods.The NETGEAR CM500 High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 680 Mbps.1 The cable modem is certified by Comcast Xfinity. A Gigabit Ethernet port provides fast access and downloads. The cable modem supports the assignment of IPv4 and IPv6 addresses by Comcast Xfinity.To sign in to Comcast email, visit the xfinity.comcast.net site and click the blue “Sign In” button on the left. Enter your sign in information, click the “Sign In” button again, a...Mar 10, 2023 · For that: Unplug the power from your Internet Router. Unplugging from the socket. Press and hold the “ Power ” button on your Internet Router. Plug the power back in and wait for internet services to start. Plugging the power back in. Check to see if the issue persists. MNtundraRET. +36 more. Gold Problem Solver. •. 5.9K Messages. 4 years ago. The first thing to try is: Pull the plug on modem/router. Wait at least 1 minute. Plug it back to allow it to reset.Xfinity Gateways (see the overview of Xfinity Gateways for model numbers) have lights that behave differently depending on the status of the device. Device status and light activity. For details about Xfinity Gateways, see the overview of Xfinity Gateways. If you’re still having issues, troubleshoot here. Additional information..

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